Telephone: 01443 830796
Open 8.00 am – 6.30 pm Monday to Friday

Complaints and suggestions

Complaints and Suggestions

As a Practice, we aim to provide you with a professional, efficient and caring service. If you feel unhappy about any aspect of your care, please talk to us so we can put matters right. The Practice does have an official in-house complaints procedure, please ask at reception for a complaints form or ask to speak to the Business Manager.

You can Email suggestions to :-

Compliments and suggestions are always welcome.
If you are unhappy with the outcome of your in-house complaint then you can contact the Putting Things Right Team at Aneurin Bevan University Health Board who will investigate your complaint further.  Their web address is
If you feel you would like help or advice regarding a complaint, you may contact:-
Gwent Community Health Council
Raglan House
Llantarnam Business Park
NP44 3BD
Tel:- 01495 740555

Healthcare Inspectorate Wales
Welsh Government
Rhydycar Business Park
Merthyr Tydfil
CF48 1UZ

Telephone 0300 062 8163