Our Responsibilities To You
We are committed to give you the best possible service.
Names: People involved in your care will give you their names and ensure that you know how to contact them. The surgery should be well signposted and the doctors’ or nurses’ names are indicated on their surgery rooms.
Waiting Time: We run an appointment system in the practice.You will be given a time at which the doctor or nurse hopes to be able to see you. You should not wait more than 30 minutes in the waiting room without receiving an explanation for the delay.
Access: You will have access to a doctor rapidly in case of emergency. We will arrange a home visit as appropriate for those who are too ill or infirm to be brought to the surgery.
Telephone: We will try to answer the phone promptly and ensure that there are sufficient staff available to do this.
Test Results: If you have undergone tests or x-rays ordered by the practice, we will inform you of the results at your next appointment. If no further appointment needs to be arranged, we will advise you on how to obtain the results.
Respect: Patients will be treated as individuals and partners in their healthcare, irrespective of their ethnic origin or cultural beliefs.
Information: We will give you full information about the services we offer. Every effort will be made to ensure that you receive information which directly affects your healthcare.
Patients between the age of 16-74 who have not been seen at the surgery for a period of three years may request a consultation with a GP, at which any appropriate enquiries and investigations will be made.
Consultations can also be requested by patients over the age of 75 not seen at the surgery for 12 months. Consultations for the over 75s will take place in the home of the patient, where appropriate.
Health Promotion: The practice will offer patients advice and information on:
Steps they can take to promote good health and avoid illness.
Self-help which can be undertaken without reference to a doctor in the case of minor ailments.
Health Records: You have the rights to see your health records, subject to limitations in the law. These will be kept confidential.
Clinics: All children under the age of 16 must be accompanied by an adult.
Your Responsibilities To Us
Help us to help you.
Please let us know if you change your name, address or telephone number.
Please do everything you can to keep your appointments. Tell us as soon as possible if you cannot. Otherwise, other patients may have to wait longer.
We need help too.
Please ask for home visits by the doctor only when the person is too ill to visit the surgery.
Please keep your phone call brief and avoid calling during the peak morning time for non-urgent matters.
Test results take time to reach us, so please do not ring before you have been asked to do so. Enquiries about tests ordered by the hospital should be directed to the hospital, not the practice.
We ask that you treat the doctors and practice staff with courtesy and respect.
Please read our practice booklet. This will help you to get the best out of the service we offer. It is important that you understand the information given to you. Please ask us questions if you are unsure of anything.
Remember, you are responsible for your own health and the health of your children. We will give you our professional help and advice. Please act upon it.